Refund policy

Returns & Refund Policy

At WagTail, every product is made to order specifically for you. Because of this, our returns process works a little differently from standard retail:

Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos of the issue. We'll offer a free replacement or full refund — no questions asked.

Size & Fit Issues
Since sizing can vary slightly by fit type, please check our size guide carefully before ordering. If you receive the wrong size due to an error on our part, we'll replace it free of charge. If you simply ordered the wrong size, reach out within 48 hours and we'll try to help with an exchange (return shipping costs may apply).

Non-Returnable Items
Because each item is custom made to order, we're unable to accept returns for reasons like change of mind, unless the product is damaged, defective, or significantly different from what was ordered.

Refund Timeline
Approved refunds are processed within 5–7 business days to your original payment method.

How to Request a Return or Refund
Email us at kevinalbertpathiala@gmail.com with your order number and photos of the issue, and we'll get back to you within 24–48 hours.